ServiceNow Tag

Scale Customer Support Without Scaling Headcount — Milestone’s CSM Playbook for 2026

Jill LeFevre Sr. Director, ServiceNow Practice In most enterprise support organizations, the pressure is the same: “Improve customer experience, cut response times, and reduce cost-to-serve” without adding headcount. Many teams are already experimenting with AI-assisted routing and agent copilots, yet...

March 9, 2026

Driving Innovation in Service Management for a Top-Tier Manufacturing Partner

ServiceNow

Driving Innovation in Service Management for a Top-Tier Manufacturing Partner

Success Story Client Overview An American multinational manufacturing services company headquartered in Florida, empowers global innovation through comprehensive end-to-end solutions in engineering, supply chain management, and advanced production. With a workforce of over 100,000 dedicated professionals across 100 facilities in...

February 26, 2026

ServiceNow

Enhanced Legal Efficiency with ServiceNow Legal Service Delivery for a Leading Video Games Company

Success Story Client Overview One of the world’s foremost video game companies connects and engages with millions of people through epic entertainment. Client’s Challenge The client’s international legal teams, based in the United States and South Korea, were relying on...

February 25, 2026

90% reduction in manual work and order SLA breaches cut to 29% for U.S. Agrotech.

ServiceNow

90% reduction in manual work and order SLA breaches cut to 29% for U.S. Agrotech.

Success Story Client Overview A leading North American agrotech company with over 2,000 employees supports its customers by delivering a wide range of products, services, and solutions. Client’s Challenge The agrotech company faced significant challenges in its telecom operations, primarily...

February 25, 2026

ServiceNow

Join Milestone in Vegas for ServiceNow Knowledge

Join Milestone in Vegas for ServiceNow Knowledge The Milestone team is gearing up for the ServiceNow Knowledge conference. We’re excited to once again sponsor the conference. For over a decade, we have worked closely with ServiceNow and are proud to...

January 1, 2024

Utah’s Top 3 vistas of Customer Service Management (CSM)

ServiceNow

Utah’s Top 3 vistas of Customer Service Management (CSM)

Enjoy ServiceNow's new Utah Customer Service Management features that help you and your customer support team see things more clearly for your customers, and provide them with "amazing vistas" of customer experience.

September 25, 2023

Forrester Study: Total Economic Impact of ServiceNow

eBook IT Service Management ServiceNow

Forrester Study: Total Economic Impact of ServiceNow

Forrester Study: Total Economic Impact of ServiceNow Wondering if there’s a way to see how others have gained value from ServiceNow? There is! ServiceNow commissioned Forrester Consulting in a study to uncover the ROI of ServiceNow. One of Milestone’s clients...

August 10, 2023

CMDB Chat – Vlog 8: The Importance of a CMDB Roadmap and Strategy Planning

Configuration Management Database

CMDB Chat – Vlog 8: The Importance of a CMDB Roadmap and Strategy Planning

Welcome back to CMDB Chat! How do we work with customers to help them get the most ROI from their investment in ServiceNow and their CMDB? Dondi Beers and Kate Baldwin from our advisory service practice stop by to discuss...

June 26, 2023

CMDB Chat – Vlog 7: The Value of Mature CMDB for Event Management and Vulnerability Response

Configuration Management Database

CMDB Chat – Vlog 7: The Value of Mature CMDB for Event Management and Vulnerability Response

Welcome back to CMDB Chat! Remediation of vulnerability items becomes more time-consuming with an immature CMDB, especially if assignment rules cannot be derived from the configuration items. In this CMDB Chat session, Solution Architect Austin Harrison discusses the benefits of...

June 23, 2023

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Tag: ServiceNow

Scale Customer Support Without Scaling Headcount — Milestone’s CSM Playbook for 2026

Driving Innovation in Service Management for a Top-Tier Manufacturing Partner

Enhanced Legal Efficiency with ServiceNow Legal Service Delivery for a Leading Video Games Company

90% reduction in manual work and order SLA breaches cut to 29% for U.S. Agrotech.

Join Milestone in Vegas for ServiceNow Knowledge

Utah’s Top 3 vistas of Customer Service Management (CSM)

Forrester Study: Total Economic Impact of ServiceNow

CMDB Chat – Vlog 8: The Importance of a CMDB Roadmap and Strategy Planning

CMDB Chat – Vlog 7: The Value of Mature CMDB for Event Management and Vulnerability Response

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