Milestone Resources

Top Tech Company Minimizes Downtime Risk for Five Million Servers with Milestone

The Challenge

This top 15 tech company supports its global customer base with 5 million+ servers at over 15 global locations. They needed an end-to-end Smart Hands capability supporting critical services to minimize downtime risk.

Milestone Approach

Milestone delivers onsite Smart Hands repair services across 15 data centers globally, effecting 400k+ repairs annually. It also ensures effective inventory life cycle management to support the repair process. Milestone also manages supply chain, warehouse management, inventory & asset management, and audit compliance for all Global material assets.

Results

Spread across three continents and five countries, Milestone’s Service Delivery team drives not only daily operations, but also continuous service improvement through process automation, business intelligence, and data analytics. Milestone has been able to continually support the aggressive service growth targets set by this client. With its approach to service continuity during COVID-19, Milestone has been seen as a leading service partner.

By the Numbers

Metric Value
Servers 5,000,000
Global locations 15
Repairs annually 400,000
Average CSAT score 4.8/5

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