The future of legal service is not about human lawyers doing routine work more efficiently. It’s about technology taking over that routine work altogether, enabling lawyers to focus on more complex, strategic tasks. – Richard Susskind
Operational efficiency is no longer a luxury; it’s a necessity.
Legal departments are expected to manage increasing workloads, provide timely responses, and collaborate seamlessly with other departments.
However, many legal teams still rely on outdated systems like email, spreadsheets, and siloed tools, creating inefficiencies, bottlenecks, and a lack of visibility into their workflows.
This blog will explore how ServiceNow‘s Legal Service Delivery (LSD) solution, through Milestone Technologies’ Activate Legal Service Delivery, can address these challenges.
By automating workflows, centralizing legal processes, and providing real-time insights, this solution can revolutionize legal operations and significantly improve efficiency.
Pain Points in Legal Operations
Legal departments face several key challenges that hinder their ability to operate efficiently. These pain points not only affect internal workflows but also impact the overall delivery of legal services to the business.
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Inefficient Processes
One of the most significant challenges is the reliance on manual processes. Legal teams often manage requests, contracts, and matters through disconnected tools like email, spreadsheets, or other legacy systems.
This results in inefficiencies and duplication of efforts. For example, legal staff may need to manually track the status of a contract or follow up on multiple email threads to ensure a request is processed. This manual approach increases the risk of errors and delays, as information can easily be lost or overlooked in the process.
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Lack of Collaboration Across Departments
Legal matters rarely exist in isolation. They often require input from various departments, such as IT, finance, and HR.
However, without a centralized system to manage and track these interactions, collaboration can become a logistical nightmare. Teams struggle to prioritize tasks, delegate responsibilities, and ensure that all necessary stakeholders are involved in the decision-making process.
Such lack of collaboration often leads to delayed responses and missed deadlines, which can have serious consequences for the business.
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Lack of Real-Time Insights
Legal departments typically have limited visibility into their operations. Without a centralized reporting system, they can’t easily track key metrics like request volumes, time to resolution, or adherence to Service Level Agreements (SLAs).
This makes it difficult to identify inefficiencies, allocate resources effectively, or demonstrate the value that the legal team provides to the business.
In the absence of data, legal departments often rely on anecdotal evidence to justify their resource needs, which can weaken their position when seeking additional budget or headcount.
ServiceNow Legal Service Delivery: A Comprehensive Solution
ServiceNow’s Legal Service Delivery (LSD) is designed to address these challenges by providing a centralized platform to manage legal processes, automate workflows, and offer real-time insights.
Leveraging Milestone Technologies’ Activate Legal Service Delivery, legal teams can quickly transform their operations, moving from manual, fragmented processes to an integrated, automated system. Here’s how ServiceNow delivers value to legal departments:
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Standardized and Automated Workflows
One of the primary benefits of ServiceNow’s Legal Service Delivery is its ability to automate and standardize workflows.
From request intake to contract approvals, tasks can be automated to ensure consistency and reduce the need for manual intervention.
For instance, legal requests can be submitted via a standardized form, routed automatically to the appropriate legal team member, and tracked through to resolution.
This automation not only reduces the time it takes to process requests but also ensures that tasks are completed in a consistent manner. This minimizes the risk of human error and ensures that legal services are delivered according to best practices.
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Self-Service Legal Portals
ServiceNow provides employees with access to a self-service legal portal, where they can submit requests, track their progress, and access relevant legal resources.
Portal acts as a one-stop shop for all legal needs, from requesting NDAs to seeking advice on compliance matters. By empowering employees to handle routine legal tasks themselves, the legal department can focus on more complex and high-value activities.
Self-service also improves transparency and accountability. Employees can see exactly where their request is in the process, reducing the need for follow-up emails and calls to check on status updates.
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Improved Collaboration Across Departments
By consolidating all legal processes into a single platform, ServiceNow Legal Service Delivery facilitates seamless collaboration between legal teams and other departments.
For example, if a legal matter requires input from IT for data privacy concerns or from HR for employment contract reviews, these departments can easily collaborate within the same system.
This enhanced collaboration streamlines decision-making, reduces the time it takes to resolve complex legal issues, and ensures that all stakeholders have visibility into the status of the matter.
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Real-Time Data and Reporting
A key feature of ServiceNow’s platform is its ability to capture and analyze data in real time. Legal teams can track critical metrics such as request volumes, SLA compliance, and time-to-resolution.
This data can be used to identify bottlenecks, allocate resources more effectively, and make informed decisions to improve performance.
With out-of-the-box (OOB) reports and customizable dashboards, legal teams gain full visibility into their operations. This level of insight allows them to demonstrate their value to the broader organization and justify investments in additional resources or technology.
Milestone Technologies’ Activate Legal Service Delivery: Fast Time to Value
Milestone Technologies offers a fast, cost-effective way to implement ServiceNow Legal Service Delivery through its Activate Legal Service Delivery solution. This fixed-fee service delivers results in just eight weeks, allowing legal departments to quickly realize the benefits of automation and data-driven decision-making.
Key components of the Activate Legal Service Delivery offering include:
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Legal Request Management
Automate the intake, routing, and resolution of legal requests with configurable workflows.
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Matter Management
Centralize legal matter management with templates, task notifications, and phased milestones to ensure consistency.
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Self-Service Legal Portal
Allow employees to submit legal requests and track their progress, reducing the burden on legal teams.
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Dashboards and Reporting
Utilize OOB dashboards and customized reports to track and optimize legal operations.
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SLAs and Notifications
Track response times and ensure SLAs are met with automated notifications and reminders.
Streamline Your Legal Operations with Milestone’s Expert ServiceNow Implementation
Milestone Technologies specializes in ServiceNow implementation for legal service delivery. Our expert team of certified professionals—including Engagement Managers, Certified Technical Architects, Business Process Consultants, and Developers—ensures a seamless transition from outdated legacy systems to a modern, efficient platform.
Introducing the Activate Legal Service Delivery Solution
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In-Depth Workshops
Comprehensive workshops on Legal Service Delivery requests, legal matters, practice applications, and more.
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Tailored Configuration
Custom setup of up to 5 legal request templates and 5 legal matter templates to meet your specific needs.
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Legal Service Portal Setup
Configure the Legal Service Portal with baseline theming to enhance user experience.
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Enhanced Functionality
Set up notifications, SLAs, and up to 5 custom reports for optimized legal operations.
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User Acceptance Testing (UAT)
Expert support and go-live readiness assessment for a smooth launch.
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Post-Implementation Support
Continuous support and knowledge transfer for ongoing success.
With a rapid implementation timeline, Milestone’s Activate Legal Service Delivery is ideal for legal teams seeking to improve efficiency without high costs or prolonged deployment. Our solution addresses immediate pain points and lays the groundwork for future growth and scalability.
With a quick turnaround and fixed pricing, Milestone’s Activate Legal Service Delivery is ideal for legal teams that want to streamline their operations without incurring excessive costs or long implementation times.
Real-World Impact: Case Study in the Gaming Industry
To better understand the real-world impact of ServiceNow Legal Service Delivery, let’s look at a case study involving an international gaming company.
The company was struggling with manual processes, limited reporting capabilities, and outdated legal systems that hindered efficiency. After implementing ServiceNow’s Legal Service Delivery, the company experienced several key benefits:
- Improved user experience: The introduction of the Legal Counsel Center Workspace improved the user experience for legal staff and other employees who needed to interact with the legal department.
- Increased efficiency: The automation of legal requests and the integration with IT and Information Security teams significantly improved the company’s ability to process requests and resolve issues in a timely manner.
- Seamless e-signature integration: The integration of DocuSign streamlined the process of signing and storing contracts, further improving efficiency.
- Better visibility: The company was able to track the status of legal requests in real-time, providing better visibility into workloads and ensuring that SLAs were met.
This case study highlights the tangible benefits that ServiceNow’s Legal Service Delivery can provide, from improved collaboration to enhanced data visibility and reduced manual work.
The Future of Legal Operations with ServiceNow
As legal departments continue to face increasing pressure to deliver more with less, the need for automation and data-driven insights will only grow.
ServiceNow’s Legal Service Delivery, enabled through Milestone Technologies’ Activate Legal Service Delivery, offers a proven solution to these challenges.
By adopting this platform, legal teams can move away from manual, fragmented workflows and embrace a streamlined, automated approach that improves efficiency, collaboration, and transparency.
With real-time insights and enhanced reporting capabilities, legal departments can make more informed decisions and demonstrate their value to the broader business.
In conclusion, ServiceNow’s Legal Service Delivery is a game-changer for legal teams looking to improve operational efficiency and provide more strategic value to their organizations.
Partnering with Milestone Technologies, legal departments can quickly implement this solution and begin reaping the benefits in just eight weeks.
FAQs: ServiceNow Legal Service Delivery Simplified
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What is ServiceNow Legal Service Delivery (LSD)?
ServiceNow Legal Service Delivery (LSD) is a comprehensive platform designed to automate legal workflows, centralize processes, and provide real-time insights, improving efficiency and collaboration in legal operations.
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How can ServiceNow LSD improve legal operations?
ServiceNow LSD automates routine legal tasks, provides a self-service legal portal, enhances collaboration across departments, and offers real-time data reporting to help legal departments become more efficient and reduce manual errors.
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What challenges does ServiceNow Legal Service Delivery address in legal departments?
ServiceNow LSD addresses key pain points such as inefficient manual processes, lack of collaboration across departments, and limited real-time visibility into operations, allowing legal teams to operate more effectively.
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What are the benefits of automating legal workflows with ServiceNow?
Automating legal workflows with ServiceNow helps standardize processes, reduce human error, speed up task completion, and ensure that legal requests are consistently handled from intake to resolution.
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What is the self-service legal portal in ServiceNow Legal Service Delivery?
The self-service legal portal in ServiceNow allows employees to submit legal requests, track their progress, and access legal resources. This reduces the burden on legal teams and empowers employees to handle routine legal tasks themselves.
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How does ServiceNow Legal Service Delivery facilitate collaboration between departments?
ServiceNow LSD enables seamless collaboration by providing a centralized platform where different departments such as IT, HR, and finance can work together on legal matters, streamlining the decision-making process.
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How does ServiceNow Legal Service Delivery help track legal operations in real time?
ServiceNow LSD offers real-time data and customizable dashboards, allowing legal departments to track key metrics such as request volumes, SLA compliance, and time-to-resolution, enabling better decision-making and resource allocation.
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What is Milestone Technologies’ Activate Legal Service Delivery solution?
Milestone Technologies’ Activate Legal Service Delivery is a fixed-fee, eight-week implementation service that helps legal teams quickly adopt ServiceNow’s LSD solution, enabling fast automation and improved legal workflows.
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What are the key components of Milestone Technologies’ Activate Legal Service Delivery?
Key components include legal request management, matter management, self-service legal portals, dashboards, reporting, and SLA tracking, all designed to optimize legal operations and improve efficiency.
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How can Milestone Technologies streamline legal operations with ServiceNow?
Milestone Technologies specializes in implementing ServiceNow LSD, providing tailored configurations, legal service portal setups, and post-implementation support to ensure a smooth transition from legacy systems to a modern platform.
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What impact did ServiceNow LSD have on an international gaming company’s legal operations?
The implementation of ServiceNow LSD in an international gaming company led to improved user experience, increased efficiency through automation, seamless e-signature integration, and better visibility into legal workloads.
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Why is real-time legal data reporting important for legal departments?
Real-time legal data reporting allows legal teams to monitor their operations, identify bottlenecks, and allocate resources more effectively, ensuring compliance with SLAs and demonstrating value to the broader organization.
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How long does it take to implement ServiceNow Legal Service Delivery with Milestone Technologies?
With Milestone Technologies’ Activate Legal Service Delivery, the implementation of ServiceNow LSD can be completed in just eight weeks, delivering a quick time-to-value for legal teams.
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What is the role of automation in legal operations?
Automation in legal operations reduces the need for manual intervention, streamlines workflows, minimizes the risk of errors, and allows legal teams to focus on strategic tasks rather than routine administrative work.
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How does ServiceNow Legal Service Delivery improve legal department efficiency?
ServiceNow LSD enhances legal department efficiency by automating processes, centralizing workflows, facilitating collaboration, and providing real-time insights, reducing the time spent on administrative tasks and improving overall productivity.
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Where can I learn more about implementing ServiceNow Legal Service Delivery with Milestone Technologies?
To learn more about how Milestone Technologies can help you implement ServiceNow Legal Service Delivery and streamline your legal operations, visit our ServiceNow Legal Service Delivery page.
