Best practices for successful Strategic Portfolio Management with ServiceNow?

At Milestone, we’ve had the privilege to help many great companies take advantage of their investment in ServiceNow. An area of particular importance—ServiceNow Strategic Portfolio Management (SPM), which aligns project investments and consolidates resource and project data into a single system — can be challenging without the right strategy in place. That’s why we work closely with customers to ensure they can manage SPM successfully. We have a proven best practices approach that is repeatable and delivers results.

Our SPM approach has 3 phases to ensure success:

  • Phase 1: We collect ideas from the organization to create a portfolio of projects with enough information to support executive or high-level status reporting.
  • Phase 2: We introduce Program Management and Agile Development as another means of classifying and organizing projects, building and tracking detailed project schedules, and understanding how to begin individual project status reporting.
  • Phase 3: We close the loop on project budgets, cost tracking, resource planning, and allocation across project and non-project work and time tracking.

To learn more about our proven best practices methodology and see a live demo of the ServiceNow SPM suite, please download our on-demand webinar: Best Practices for the SPM Journey.

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About the Author

Lynne Reynolds, ITSM Process Engineer, Milestone Technologies

Lynne has over 18 years of public and private IT industry experience, including project and vendor management, and over 11 decades of ITSM process design, improvement, and delivery experience. Lynne is ITIL Foundations, PMP, and ScrumMaster certified, and she is a certified ServiceNow Implementation Specialist.