IT Jargon You’ll Hear Nonstop This Year

Because not knowing the popular terms of the day could make you seem out of touch, you need to keep up with the current jargon, whether you are going to use it or not.

There’s jargon in every industry and the fast-paced evolution of technology lends itself to a fast churn of IT lingo. Tech terms that were everywhere in 2018 might seem antiquated in 2020. Below is a short list of IT terms we think you’ll be hearing a lot of in 2020, and therefore should understand.

4 Tech Terms That Are Trending This Year

“Connected Retail”

Connected retail refers to the link between physical and digital retail. It typically involves a cloud-based ecosystem for supplemental consumer experiences and added data collection. For example, Disney has a smart wristband that lets permitted guests at Walt Disney World have additional experiences. Using a system of touchpoints and sensors, guests can have customized park experiences, get discounts and interact with the park in ways that guests without the wristband cannot. In return, users supply Disney with additional data, which can be used for customer service reports and invaluable insights.


Hyperautomation is the term that refers to the use of a ‘digital twin’: an automated bot that can execute a range of complex tasks, usually under pressure. Digital twins permit companies to visualize and enhance existing operations while helping people achieve new heights in their various roles.

Projected to explode in popularity this year, hyperautomation relies on artificial intelligence (AI) and other advanced technologies. The main objective is to automate some operations, supporting human employees within an organization. Hyperautomation doesn’t replace people: It’s business intelligence (BI) for the 2020s.


Recently, software makers and online platforms have stopped assuming their users engage with their products mostly on PC or Mac computers. Tech organizations are now more focused on different ways of working and using digital technology.

The term “mobile-first” refers to a design approach that considers mobile platforms before considering laptop/desktop platforms. First seen in retail and retail-adjacent industries that had to adjust to new consumer habits, the notion of mobile-first has reached the professional world, with B2B companies are increasingly embracing it.


The term multiexperience refers to the embrace of intuitive tech tools and platforms that can be used by a wide range of people, not just tech professionals. For instance, digital information dashboard could allow everybody in a company to access and work with insights in ways that empower them and let them do their job better, yet also drive this company toward its objectives.

The concept of the multiexperience is that it empowers everybody to perform to the best of their abilities, enhancing engagement and fortifying cross-departmental communications. Everybody can have access to invaluable data that suits their strengths and abilities, facilitating growth and supporting business intelligence functions.

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