AUTOMATED IT SERVICE DESK
Improving Employee Experience
And Productivity
OVERVIEW
IT Service Desk is a critical component for your organization; it is the first line of defense for issue resolution for your employees’ support needs. Through Automation, AI, and other tailored options, your Service Desk will reduce manual effort, increase productivity, and will be available 24/7. Your Milestone Service Desk solution will be scalable, cost-effective, and customized to fit the unique needs of your organization.
BUSINESS NEEDS
Hybrid work is the new normal, requiring organisations to accelerate digital transformation.
Automation can resolve 30%
of your service desk tickets *
Increase business ROI 3x through
increased capacity, reduced effort
and faster resolution
24*7 coverage, with omni
channel support
*Source – Gartner
FEATURES & CAPABILITIES
Password Reset
An Automated Service Desk helps resolve common IT support issues like password reset, account access, or software provisioning.
Frequently asked queries
like forgot password
Omni Channel Support
With the help of ITSM tools, Service Desk delivers a seamless omni-channel experience to the IT customer.
Tickets raised through
multiple communication channels
Continuous Service Improvement
CSI provides a structured approach and quality orientation to sustain performance, drive improvement and manage costs, inhibiting the root causes of service quality decline.
A decline in service desk
support quality & productivity
Customized Support Catalogue
Our easily customizable help desk software enables organizations to implement custom process configurations with minimum effort and overhead.
Inadequate service levels resulting in
dissatisfactory customer experience
Global Service Desk
Our Service Desk platform has enhanced NLP features and is built for enterprise scale, solving both multi location and language challenges.
Presence in multiple geographies
with multilingual queries trickling in
OUR SUCCESS STORIES
Whether Your Service Desk Issue is People, Process or Technology, Milestone Managed Service Can Fix It
First Call Resolution up 75%
Milestone was brought in to deliver a mature and consistent service desk experience at a social networking company that was growing exponentially.
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75% of the client’s global helpdesk
Multinational Digital Entertainment Company Solves Their Global Helpdesk Problems with Milestone
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50% reduced Backlog
Milestone replaced a helpdesk provider that had fallen significantly behind on employee onboarding and exit processing for this top enterprise software provider.
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