AUTOMATED IT SERVICE DESK

Improving Employee Experience
And Productivity

OVERVIEW

IT Service Desk is a critical component for your organization; it is the first line of defense for issue resolution for your employees’ support needs. Through Automation, AI, and other tailored options, your Service Desk will reduce manual effort, increase productivity, and will be available 24/7. Your Milestone Service Desk solution will be scalable, cost-effective, and customized to fit the unique needs of your organization.

BUSINESS NEEDS

Hybrid work is the new normal, requiring organisations to accelerate digital transformation.
Automation can resolve  30%
of your service desk tickets *
hand chart
Increase business ROI 3x through
increased capacity, reduced effort
and faster resolution
24 / 7
24*7 coverage, with omni
channel support

*Source – Gartner

FEATURES & CAPABILITIES

Password Reset

An Automated Service Desk helps resolve common IT support issues like password reset, account access, or software provisioning.

Frequently asked queries
like forgot password

Omni Channel Support

With the help of ITSM tools, Service Desk delivers a seamless omni-channel experience to the IT customer.

 Tickets raised through
multiple communication channels 

Continuous Service Improvement

CSI provides a structured approach and quality orientation to sustain performance, drive improvement and manage costs, inhibiting the root causes of service quality decline.

A decline in service desk
support quality & productivity

Customized Support Catalogue

Our easily customizable help desk software enables organizations to implement custom process configurations with minimum effort and overhead.

 Inadequate service levels resulting in
dissatisfactory customer experience

Global Service Desk

Our Service Desk platform has enhanced NLP features and is built for enterprise scale, solving both multi location and language challenges.

Presence in multiple geographies
with multilingual queries trickling in

OUR SUCCESS STORIES

Whether Your Service Desk Issue is People, Process or Technology, Milestone Managed Service Can Fix It

call center

First Call Resolution up 75% 

Milestone was brought in to deliver a mature and consistent service desk experience at a social networking company that was growing exponentially.
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customer satisfaction

90% Customer Satisfaction

In 30 days Milestone and satisfied a 200 person remote help desk for one of the world’s largest internet companies.
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technical support

50% reduced Backlog

Milestone replaced a helpdesk provider that had fallen significantly behind on employee onboarding and exit processing for this top enterprise software provider.
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CONTACT US

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