AUTOMATED IT SERVICE DESK

Improving Employee Experience
and Productivity

Reduce Effort and Increase Output

The IT Service Desk is a critical component for any organization, serving as the first line of defense for issue resolution of employees’ support needs. Through automation, AI, and other customizable options, Milestone delivers a Service Desk that reduces manual effort, increases productivity, and is available 24/7. Milestone’s Service Desk solution is scalable, cost-effective, and customized to fit the unique needs of your organization.

service desk solution overview

Business Needs

Hybrid work is the new normal, requiring organizations to adopt digital transformation or risk being left behind without these advantages:
service desk automation icon
Resolve 30%
of your service desk tickets through automation, according to technological research firm Gartner, Inc
Increase in business ROI icon
Increase business ROI 3x through
increased capacity, reduced effort
and faster resolution
24*7 coverage, with omni channel support icon
Maintain 24/7 coverage, with
omni-channel support

Features and Capabilities

Password Reset

An Automated Service Desk helps resolve common IT support issues like password reset, account access, or software provisioning.

Handle frequently issues
like password recovery

Omni Channel Support

With the help of ITSM tools, Service Desk delivers a seamless omni-channel experience to the IT customer.

 Raise tickets through
multiple communication channels 

Continuous Service Improvement

CSI provides a structured approach and quality orientation to sustain performance, drive improvement and manage costs, inhibiting the root causes of service quality decline.

Prevent a decline in service desk
support quality and productivity

Customized Support Catalogue

Our easily customizable help desk software enables organizations to implement custom process configurations with minimum effort and overhead.

 Avoid dissatisfactory customer experience
due to inadequate service levels 

Global Service Desk

Our Service Desk platform has enhanced NLP features and is built for enterprise scale, solving both multi location and language challenges.

Manage presence in multiple geographies
with multilingual queries trickling in

Success Stories

Whether you need service desk support with people, process, or technology –  Milestone Managed Services can help.

Contact Us

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