Improving Employee Experience
and Productivity
Reduce Effort and Increase Output
The IT Service Desk is a critical component for any organization, serving as the first line of defense for issue resolution of employees’ support needs. Through automation, AI, and other customizable options, Milestone delivers a Service Desk that reduces manual effort, increases productivity, and is available 24/7. Milestone’s Service Desk solution is scalable, cost-effective, and customized to fit the unique needs of your organization.
Business Needs
Hybrid work is the new normal, requiring organizations to adopt digital transformation or risk being left behind without these advantages:
Resolve 30%
of your service desk tickets through automation, according to technological research firm Gartner, Inc
Increase business ROI 3x through
increased capacity, reduced effort
and faster resolution
Maintain 24/7 coverage, with
omni-channel support
Features and Capabilities
Password Reset
An Automated Service Desk helps resolve common IT support issues like password reset, account access, or software provisioning.
Handle frequently issues
like password recovery
Omni Channel Support
With the help of ITSM tools, Service Desk delivers a seamless omni-channel experience to the IT customer.
Raise tickets through
multiple communication channels
Continuous Service Improvement
CSI provides a structured approach and quality orientation to sustain performance, drive improvement and manage costs, inhibiting the root causes of service quality decline.
Prevent a decline in service desk
support quality and productivity
Customized Support Catalogue
Our easily customizable help desk software enables organizations to implement custom process configurations with minimum effort and overhead.
Avoid dissatisfactory customer experience
due to inadequate service levels
Global Service Desk
Our Service Desk platform has enhanced NLP features and is built for enterprise scale, solving both multi location and language challenges.
Manage presence in multiple geographies
with multilingual queries trickling in
Success Stories
Whether you need service desk support with people, process, or technology – Milestone Managed Services can help.
First Call Resolution Up 75%
Milestone delivered a mature and consistent service desk experience at a social networking company that was growing exponentially.
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75% of the Client’s Global Helpdesk
A multinational digital entertainment company solved their global helpdesk problems with Milestone’s solutions.
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50% Backlog Reduction
Milestone replaced a helpdesk provider that had fallen significantly behind on employee onboarding and exit processing for a top enterprise software provider.
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