AUTOMATED IT SERVICE DESK
Improving Employee Experience
IT Service Desk is a critical component for your organization; it is the first line of defense for issue resolution for your employees’ support needs. Through Automation, AI, and other customizable options, Milestone delivers a Service Desk that reduces manual effort, increases productivity, and is always available 24/7. Milestone’s Service Desk solution is scalable, cost-effective, and customized to fit the unique needs of your organization.
Hybrid work is the new normal, requiring organisations to accelerate digital transformation.
Automation can resolve 30%
of your service desk tickets *
Increase business ROI 3x through
increased capacity, reduced effort
and faster resolution
24*7 coverage, with omni
*Source – Gartner
FEATURES & CAPABILITIES
An Automated Service Desk helps resolve common IT support issues like password reset, account access, or software provisioning.
Frequently asked queries
like forgot password
Omni Channel Support
With the help of ITSM tools, Service Desk delivers a seamless omni-channel experience to the IT customer.
Tickets raised through
multiple communication channels
Continuous Service Improvement
CSI provides a structured approach and quality orientation to sustain performance, drive improvement and manage costs, inhibiting the root causes of service quality decline.
A decline in service desk
support quality & productivity
Customized Support Catalogue
Our easily customizable help desk software enables organizations to implement custom process configurations with minimum effort and overhead.
Inadequate service levels resulting in
dissatisfactory customer experience
Global Service Desk
Our Service Desk platform has enhanced NLP features and is built for enterprise scale, solving both multi location and language challenges.
Presence in multiple geographies
with multilingual queries trickling in
OUR SUCCESS STORIES
Whether Your Service Desk Issue is People, Process or Technology, Milestone Managed Service Can Fix It