IT Service Desk

Delivering an Enhanced End-User Experience

Milestone turns your Service Desk into an analytical and proactive resource for improving performance and the end-user experience across your organization. Our strategic Service Desk solutions leverage intelligent technology along with industry expertise to significantly reduce ticket resolution time and improve solution accuracy, resulting in a more streamlined and intuitive experience for your employees. By collecting and analyzing incident data to identify and address root-cause issues, we not only optimize your IT infrastructure, but empower your IT team to shift its focus from time-consuming, routine tasks to higher-value objectives that help your business grow.

Milestone Improves Service Delivery with High-Touch Solutions

Milestone augments your Service Desk strategy to dramatically bolster your issue response and resolution accuracy, providing a truly unique experience for your employees. Our Service Desk solutions transform your existing IT support into an intelligent operation defined by efficiency and personalized service. Together, our ITIL-aligned practices and expertise with Intelligent Automation technologies translate into a smart, proactive, data-driven solution for your organization’s people and operations.

Milestone’s Service Desk solutions proactively support your growing, global business with:

  • 24/7/365 availability for user support
  • Recruiting with emphasis on customer service and cultural alignment
  • Options for on-site or off-site delivery leveraging our Center of Excellence
  • Ticket management including creation, diagnosis, assignment, escalation, and resolution
  • Data gathering and report creation with flagged alerts to facilitate strategic business improvements
  • Improved remote support response time, quality, and first-contact resolution
  • Knowledge base development and management
  • Complete transparency into all incident handling

Related Resources

Scaling End-User Support Milestone Enables Growth at Transportation Network Company View Case Study

Building a Customer-centric Service Desk Create a Better Workplace Experience View eBook

Driving Continual Service Improvement Find out How MSP’s Elevate IT Performance with CSI View eBook

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