Partnership Enables Milestone to Provide a Seamless
Information Technology Service Management Platform for Clients
FREMONT, Calif., April 29, 2014 – As part of its ongoing efforts to provide the most innovative solutions to its clients, Milestone Technologies, Inc. (Milestone) will become a preferred Sumo Logic Integration Partner. This partnership enables Milestone to provide a new integrated Information Technology Service Management (ITSM) platform powered by Sumo Logic and ServiceNow. The new integration will support Milestone’s efforts to help its clients make a simple and successful transition from their current disjointed event detection and remediation services to an integrated, proactive cloud-based ITSM solution.
With the new cloud-to-cloud integration, Milestone will be able to take advantage of the unique Sumo Logic anomaly detection capabilities that automatically integrate with ServiceNow for event resolution. Milestone Managed Services and Professional Services teams will be able to quickly detect and efficiently remediate anomalies and known events, while capturing knowledge for future events. The integration between Sumo Logic and ServiceNow can significantly decrease Mean Time to Identify (MTTI) and Mean Time to Resolution (MTTR) for Milestone’s clients.
“The integration between Sumo Logic and ServiceNow will give Milestone new opportunities to enhance the broad portfolio of services the company is already offering to its customers,” said Bruno Kurtic, Sumo Logic Founding Vice President of Product and Strategy. “We are very excited to partner with a company with the reputation and reach of Milestone.”
A leader in IT managed services, Milestone provides superior customer service and innovation to the largest companies in Silicon Valley and beyond. It’s Milestone’s business to provide IT solutions that allow businesses to focus on their core competencies.
About Milestone Technologies
Milestone Technologies, headquartered in Fremont, Calif, was founded by Prem Chand in 1997. The company provides customized IT solutions to some of the world’s most well-known companies, including eBay, Facebook, Google and many others. Milestone is a global company with 1,350 employees serving clients in the U.S., Europe, Asia, and Canada.