Creating Your ServiceNow Advisory Services Digital Transformation Roadmap (Part 4 of 4)
Just like you wouldn’t NOT plan for your retirement without a financial advisor to help you map out your retirement goals, thoughtfully planning your digital transformation with a ServiceNow Advisory Services Roadmap ensures that the organization’s use of the ServiceNow platform:
- Lines up with your business goals and priorities
- Allows you to plan and coordinate the development and implementation of new features and functionality
- Identifies and addresses any gaps or challenges
But What Can a ServiceNow Advisory Services Roadmap Do for Me?
Just like a financial advisor would tell you to start early to reap the long-term benefits, developing a ServiceNow Roadmap at the beginning of your ServiceNow implementation allows you to plan and coordinate the development and implementation of new features and functionality, as well as identify and address any gaps or challenges.
An Advisory Services Roadmap is the culmination of what we’ve been discussing the past couple of weeks. We’ve gone through how you:
- Get the answers you’re looking for with the Tech Review
- Unlock ServiceNow capabilities with Process Management
- Set your go-live challenges with Program Development
Of course, your Advisory Services Roadmap is not a “full-meal deal” and set in stone, but more a la carte. You can mix and match, say the Technical Review, and not even do Program Development. Every ServiceNow implementation is different, so your roadmap is not going to be just like your partners or your competitors.
And just as financial advisors help you allocate your savings to maximize growth—or at least, these days, stem losses—our Advisory Services Roadmap team helps you outline the goals, timelines, and resources needed to implement and maintain a healthy ServiceNow platform.
Not only that, but your roadmap serves as a guide to develop and evolve the platform and helps organizations align their ServiceNow initiatives with their overall business objectives.
What Good is an Advisory Services Roadmap? THIS GOOD!
An Advisory Services Roadmap helps you understand which ServiceNow capabilities you are mapped to and whether you need to build something unique to meet your needs. The roadmap takes into account your organization’s different needs through interviews and consultations and helps you put together a forward charting plan about how you might bring up different ServiceNow apps to help.
Of course, road mapping isn’t done in a bottle; it’s a collaborative process with you and Milestone. When you start the road mapping process, we sit down with you and determine the following:
- Your current ServiceNow implementation
- The ServiceNow apps you’re using now
- And how you can automate ServiceNow to make it operationally efficient and automated with better UX
With a ServiceNow Roadmap, you have a strategic plan that outlines your goals, timelines, and resources needed to implement and maintain a ServiceNow platform. A ServiceNow Roadmap also serves as a guide for development and evolution that helps your organization align your ServiceNow initiatives with your overall business objectives.
Securing Your ServiceNow Roadmap for Your Organization
In the same way that not planning for retirement can leave you high and dry and negatively affect your long-term financial security, not having a roadmap can have negative consequences for your organization’s ability to effectively use and benefit from the platform. For instance, a ServiceNow Roadmap is such a necessity that not having a ServiceNow Roadmap set in place:
- Stymies your ability to effectively achieve desired outcomes
- Keeps you from prioritizing and coordinating ServiceNow efforts
- Causes delays and missed opportunities
But like how your financial advisor helps you choose the right retirement vehicles, your Advisory Services Roadmap helps your organization anticipate and plan for future challenges and changes, such as updates to the platform or changes in business needs.
When we partner with your organization to develop your roadmap, we don’t only consider what you’re already using but:
- What you have that you aren’t using, and
- What can make your ServiceNow experience better
Plan for the Future with a Well-Thought-Out ServiceNow Roadmap
My fiduciary financial advisor recently laid out an investment plan that sets me up for when I retire, taking into account possible downturns (ahem!), fluctuating interest rates, property challenges, and unexpected job loss. Likewise, a ServiceNow roadmap helps your organization anticipate and plan for future challenges and changes, including updates to the platform or changes in business needs.
In the same way that not planning for retirement can have consequences for an individual’s long-term financial security, not having a roadmap can negatively impact an organization’s ability to use and benefit from the platform effectively.
Organizations need to take the time to develop a well-thought-out roadmap to maximize the most out of their ServiceNow investment, creating a smooth and peaceful end-of-the-road outcome and peace of mind along the way. Just like having sound financial goals, you’ll ensure that your ServiceNow activities deliver on your business case objectives and avoid pitfalls or unnecessary detours that don’t contribute to your success.
To learn how you can develop a sound Advisory Roadmap for your ServiceNow
Connect with the Milestone team today!
