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How to Build a Path to Effective Communication and Collaboration During a CyberSecurity Crisis

How’s Your Plan For Dealing With a Cybersecurity Crisis?

67% of cybersecurity crisis detection is not by internal systems. Typically employees, customers, or business partners discover it and report it to the security team. In an ideal scenario, this sets in motion a proven, tested protocol across the key security stakeholder groups. When communication and collaboration are lacking, panic and chaos often ensue making a bad situation even worse. ServiceNow has a solution.

When very clear protocols are put in place across the different groups and they have received training and understand the hierarchy of threats (e.g., when it’s disclosed to the legal team that this is a level 2 breach they will fully understand the implications), each internal team will then know what protocols to launch, who to involve, the internal escalation path and clearly understand their roles and responsibilities to assist in eradication and recovery following an incident.

Follow a best practice approach to cybersecurity crisis detection

for effective communication and collaboration in the event of a breach with these steps:

  1. Establish the common methodology you will use and clearly define roles and responsibilities
  2. Ensure you are communicating using a common vernacular, taxonomy(ies), and template message(s)
  3. Account for tooling of key systems that enable communication
  4. Organize data and response with automated tools

Our best practice guide to preparing for a cybersecurity event details all the steps to help ensure a positive business outcome.

Read the full best practice guide here: Cybersecurity Best Practice Guide: Effective Communication & Collaboration to Prepare for a Security Breach

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