Success Story

Top Tech Company Minimizes Downtime Risk for Five Million Servers with Milestone

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The Challenge

This top 15 tech company supports its global customer base with 5 million+ servers at over 15 global locations. They needed an end-to-end Smart Hands capability supporting critical services to minimize downtime risk.

Servers, Top Tech Company Minimizes Downtime Risk for Five Million Servers with Milestone

Milestone Approach

Milestone delivers onsite Smart Hands repair services across 15 data centers globally, effecting 400k+ repairs annually. It also ensures effective inventory life cycle management to support the repair process. Milestone also manages supply chain, warehouse management, inventory & asset management, and audit compliance for all Global material assets.

Results

Spread across three continents and five countries, Milestone’s Service Delivery team drives not only daily operations, but also continuous service improvement through process automation, business intelligence, and data analytics. Milestone has been able to continually support the aggressive service growth targets set by this client. With its approach to service continuity during COVID-19, Milestone has been seen as a leading service partner.

By the Numbers

Metric Value
Servers 5,000,000
Global locations 15
Repairs annually 400,000
Average CSAT score 4.8/5

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Our Infrastructure Services experts are available to learn about your situation, understand your needs, and show you how Milestone can help you meet your goals.

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Milestone experts take the time to listen, understand your needs, and provide the right mix of tools, technology, and resources to help you meet your goals.

Request a complimentary consultation to get started.

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