Client Challenge
A 70-year-old chemical and energy company with high IT operational costs was interested in reducing costs and maintaining service capacity, while improving the perception and reputation of IT.
Milestone Approach
The DEX solution changed services from a reactive to proactive approach; increasing visibility, secured devices through self-healing and automation which provided time back to the IT team through increased capacity
Result
Milestone’s Digital Employee Experience (DEX) solution reduced MTTI (mean time to identify) and MTTR (mean time to resolve) while improving device health and security through Endpoint Automation and compliance. The end-user experience was significantly improved through an 80% reduction wait times, 2x faster resolution times, and the addition of self-service capabilities.