Automated IT Service Desk Tag

Multinational Digital Entertainment Company Solves Their Global Helpdesk Problems with Milestone

Multinational Digital Entertainment Company Solves Their Global Helpdesk Problems with Milestone

The Challenge This multinational digital entertainment company and videogame company operates out of three headquarters locations in London, California and Tokyo. They have 13,000 end users distributed around the world that annually generate over 70,000 support tickets. The company was...

November 27, 2020

Enterprise Software Company Deploys Scalable Global IT Service Desk with Milestone

Automated IT Service Desk Success Stories

Enterprise Software Company Deploys Scalable Global IT Service Desk with Milestone

The Challenge This client is a fast-growing, multinational enterprise software company with over 10,000 end users in multiple global locations that generate almost 150,000 support tickets annually. It wanted to upgrade its Site Support services to include an enhanced, high-touch...

November 18, 2020

BioPharma Company Upgrades IT Service Desk Capabilities with Milestone

Automated IT Service Desk Success Stories

BioPharma Company Upgrades IT Service Desk Capabilities with Milestone

The Challenge One of our clients is an American biopharmaceutical company that researches, develops and commercializes antiviral drugs. Headquartered in California, the company has almost 12,000 users worldwide that support 40,000 support tickets annually. The challenge posed to Milestone was...

November 11, 2020

Transportation Services Firm Reduces Service Desk Costs with Milestone Virtual Agents

Automated IT Service Desk Automation and AI Success Stories

Transportation Services Firm Reduces Service Desk Costs with Milestone Virtual Agents

The Challenge This client is a multinational transportation services and ride-hailing company. They have over 20,000 employees in 80+ countries generating over 30,000 IT service tickets annually. Due to rapid growth, the company’s existing IT help desks could not scale...

October 19, 2020

IDC: Social Networking Company Optimizes IT Customer Service with Outsourced Milestone Service

Automated IT Service Desk Success Stories

IDC: Social Networking Company Optimizes IT Customer Service with Outsourced Milestone Service

The Challenge One of Milestone’s clients is a social networking company that has branched out into several ancillary businesses. The social networking company engages in a significant amount of outsourcing in its business model. It avoids the burden of managing...

September 16, 2020

Automated IT Service Desk Managed Services Success Stories

Would You Like Fries With That Laptop?

When someone says “drive-through,” what comes to mind? Grabbing a meal at a fast-food restaurant? Picking up a prescription at a pharmacy? Using an ATM at your bank? In the current COVID-19 environment, you might also add picking up more...

April 30, 2020

Social Networking Company Outsources IT Customer Service with Milestone

Application Services Automated IT Service Desk Hybrid Infrastructure Services Success Stories

Social Networking Company Outsources IT Customer Service with Milestone

Solution Snapshot Organization: Social networking company Operational Challenge: Provide help desk support, data center support, and consulting services involving analytics, event services, and AV/VC services Solution: Partnering with Milestone has enabled the customer to provide quality support services in a...

February 24, 2017

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Tag: Automated IT Service Desk

Multinational Digital Entertainment Company Solves Their Global Helpdesk Problems with Milestone

Enterprise Software Company Deploys Scalable Global IT Service Desk with Milestone

BioPharma Company Upgrades IT Service Desk Capabilities with Milestone

Transportation Services Firm Reduces Service Desk Costs with Milestone Virtual Agents

IDC: Social Networking Company Optimizes IT Customer Service with Outsourced Milestone Service

Would You Like Fries With That Laptop?

Social Networking Company Outsources IT Customer Service with Milestone

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Milestone Technologies, Inc.