Blog Tag

Milestone Helps Epicor Dramatically Improve its Customer Experience with ServiceNow Customer Service Management

Epicor is a world class software company providing business operation support to some of the world’s most valued brands including, Ace Hardware, Energizer, Hyatt, Big Ass Solutions and True Value. Problem (Opportunity) Epicor had conducted a customer survey to ascertain...

July 11, 2023

CMDB Chat – Vlog 3: New ITOM Features for CI Auditing

Configuration Management Database

CMDB Chat – Vlog 3: New ITOM Features for CI Auditing

Welcome back to CMDB Chat! How do you validate CI data for correctness? In this episode, our ServiceNow ITX Practice Director, Scott Trumble, leads a CMDB chat discussion on auditing considerations and the CMDB Data Manager. Your configuration management database...

March 27, 2023

CMDB Chat – Vlog 1: New ITOM Features for CMDB Health and Status Visibility

Configuration Management Database

CMDB Chat – Vlog 1: New ITOM Features for CMDB Health and Status Visibility

Welcome back to CMDB Chat! This episode of CMDB Chat highlights a few of the newest IT operations management (ITOM) features. Our experts will showcase federating configuration item (CI) data from multiple sources across the enterprise, visibility gaps across teams,...

March 20, 2023

Corporate News and Press

Best Blogs of December 2021

The days are getting shorter, the nights are getting colder but we’re all seeing the light at the end of a long dark tunnel known as COVID-19. With the world poised to (hopefully) open up over the course of 2022,...

December 15, 2021

IT Asset Management

Asset Lifecycle Management video

Asset Lifecycle Management (ALM) is the process for managing and maintaining IT assets, and should be a key part of every business’ IT strategy.https://youtu.be/X6VuyRnGJZg

August 27, 2021

Boost Your ITSM: Milestone’s ServiceNow Approach video

IT Service Management

Boost Your ITSM: Milestone’s ServiceNow Approach video

Milestone is a leading IT solutions provider headquartered in the heart of the Silicon Valley, where our goal is to revolutionize IT. From the desktop to the data center, our goal is to help your company become more customer centric,...

August 27, 2021

Digital Workplace

Revolutionizing Global IT video

MILESTONE is a leading IT solutions provider headquartered in the heart of Silicon Valley and serving clients globally. From the desktop to the data center, we are focused on client success. Our employees are empowered to help clients by seeking...

August 27, 2021

Top Cloud Provider Deploys Digital Sales Assistant from Milestone to Improve Sales Productivity

Corporate News and Press

Top Cloud Provider Deploys Digital Sales Assistant from Milestone to Improve Sales Productivity

The Challenge A top 3 global cloud services provider approached us with a unique problem. Due to the dramatic growth in their product and services offerings, they needed to increase their inside sales team’s productivity without hiring more team members. These reps have an...

October 19, 2020

8 Ways Virtual Agents Improve Service Desk Economics and Performance

IT Service Management

8 Ways Virtual Agents Improve Service Desk Economics and Performance

Virtually every IT department has some kind of service desk. But maintaining a cost-effective, well-run service desk is often an uphill battle for even the best-intentioned organizations. Until now. The future of IT service desks is here. The automated service desk....

July 20, 2020

Tag: Blog

Milestone Helps Epicor Dramatically Improve its Customer Experience with ServiceNow Customer Service Management

CMDB Chat – Vlog 3: New ITOM Features for CI Auditing

CMDB Chat – Vlog 1: New ITOM Features for CMDB Health and Status Visibility

Best Blogs of December 2021

Asset Lifecycle Management video

Boost Your ITSM: Milestone’s ServiceNow Approach video

Revolutionizing Global IT video

Top Cloud Provider Deploys Digital Sales Assistant from Milestone to Improve Sales Productivity

8 Ways Virtual Agents Improve Service Desk Economics and Performance

Services

Resources

Company

Milestone Technologies, Inc.