The Covestic Team Tag

Making Customizations to ServiceNow is Like Throwing Pebbles into a Bag

Making Customizations to ServiceNow is Like Throwing Pebbles into a Bag

Making Customizations to ServiceNow is Like Throwing Pebbles into a Bag Sooner or Later That Bag is Going to Break As humans, we’re never satisfied, we always like to change things. You just purchased a new house and the first...

March 28, 2023

Tips & Tricks – 6 Useful and Underused Apps You Need to Use

Tips and Tricks

Tips & Tricks – 6 Useful and Underused Apps You Need to Use

I know that even the most experienced users may not be familiar with ServiceNow's more obscure capabilities, or may know about them but find them too rigid or esoteric. The great thing about ServiceNow is that it’s so flexible you...

March 1, 2023

Optimizing SOX Compliance with ServiceNow Policy and Compliance

Cybersecurity Privacy & Compliance ServiceNow GRC ServiceNow Security Operations

Optimizing SOX Compliance with ServiceNow Policy and Compliance

Optimizing SOX Compliance with ServiceNow Policy and Compliance Regulatory compliance has become a challenging endeavor. The ServiceNow Policy and Compliance application provides all the features needed to establish a viable Sarbanes-Oxley (SOX) compliance solution quickly. Understanding how a ServiceNow Policy...

November 9, 2022

Crowdsourcing for Customer Support Part 2 – Leverage the Existing Knowledge Within Your Organization

Customer Service Management

Crowdsourcing for Customer Support Part 2 – Leverage the Existing Knowledge Within Your Organization

Growing Demand leads to a New Model of Customer Support Crowdsourcing Part 2: Leverage the Existing Knowledge Within Your Organization As your company experiences rapid growth you’ll see Customer Support start to stretch its already thin resources to meet the...

October 24, 2022

Tips and Tricks

Tips and Tricks – 5 Tips That Speed Up Your ServiceNow Workflow

Tips and Tricks – 5 Tips That Speed Up Your ServiceNow Workflow As a ServiceNow Solutions architect, you know it’s important to work fast but also produce accurate results. For instance, inaccurate server-side scripts on your GlideRecord are a definite...

September 21, 2022

Top 3 Big Waves of San Diego Customer Service Management (CSM)

Customer Service Management Tips and Tricks

Top 3 Big Waves of San Diego Customer Service Management (CSM)

Surf’s up for the Customer Service Management (CSM) San Diego Release. Recently, I was captivated by HBO Max’s 100 Foot Wave documentary. Those gigantic waves in Nazare were awe-inspiring to watch being surfed. Similarly, ServiceNow has some enormous waves of...

July 27, 2022

How to Avoid Hiring Remorse in IT Staffing

ServiceNow Staffing

How to Avoid Hiring Remorse in IT Staffing

How to Avoid Hiring Remorse in IT Staffing How do you avoid hiring remorse in IT Staffing? Hiring is a time-consuming process, and finding ServiceNow talent is tough. Sometimes someone who looks good on paper and interviews well isn’t the...

July 13, 2022

ServiceNow Passport: San Diego Edition, “How I Learned to Stop Worrying and Embrace Polaris UI”

Tips and Tricks

ServiceNow Passport: San Diego Edition, “How I Learned to Stop Worrying and Embrace Polaris UI”

ServiceNow Passport: San Diego Edition, “How I Learned to Stop Worrying and Embrace Polaris UI” When I first saw ServiceNow, User Interface 15 (UI15), it was the latest and greatest, but you could still find older screenshots on the Wiki....

April 20, 2022

ServiceNow Passport: San Diego Edition, Next Stop, “Flow Designer and Polaris UI”

Tips and Tricks

ServiceNow Passport: San Diego Edition, Next Stop, “Flow Designer and Polaris UI”

ServiceNow Passport: San Diego Edition, Next Stop, “Flow Designer and Polaris UI” Flow Designer is where I spend most of my time, so let’s go over a few new or changed things in the San Diego release for Flow Designer....

April 14, 2022

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Tag: The Covestic Team

Making Customizations to ServiceNow is Like Throwing Pebbles into a Bag

Tips & Tricks – 6 Useful and Underused Apps You Need to Use

Optimizing SOX Compliance with ServiceNow Policy and Compliance

Crowdsourcing for Customer Support Part 2 – Leverage the Existing Knowledge Within Your Organization

Tips and Tricks – 5 Tips That Speed Up Your ServiceNow Workflow

Top 3 Big Waves of San Diego Customer Service Management (CSM)

How to Avoid Hiring Remorse in IT Staffing

ServiceNow Passport: San Diego Edition, “How I Learned to Stop Worrying and Embrace Polaris UI”

ServiceNow Passport: San Diego Edition, Next Stop, “Flow Designer and Polaris UI”

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Milestone Technologies, Inc.