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What Does It Take to Lead the Way In The Digital Age?
Digital technology is finally realizing some of the promise and hype we’ve been hearing about for years. And with it comes a change in thinking and necessary abilities. Leveraging today’s emerging technology goes beyond simple technological dilemmas. It calls for most facets of a company to be questioned, including the roles of executive boards and...
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How to Assess a Potential Employer’s Values 
Finding an employer that shares your values might seem like one of those pie-in-the-sky, gee-wouldn’t-it-be-nice ideas, but employer values can have a big impact on your job satisfaction.   For example, if you’re a woman looking to advance, you likely want to find a company that embraces inclusion and pays equity.    Finding potential employers that...
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10 IT Certifications You Need To Know About
In the tech industry, certifications help IT professionals prove they have the skills and experience needed to help an organization thrive. Of course, you need to remember that not all certification programs are created equal and that some have more value than others. Cisco CCNA Cyber Ops What it is: The CCNA Cyber Ops means you...
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How to Optimize Your IT Resume In a World of HR Automation
The internet has totally changed the way we look for a new job, and while submitting a digital resume online is convenient, it is a bit of a double-edged sword. Because of such ease, candidates can easily apply to dozens of jobs in a single day. For employers, this means a single job posting can...
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6 Ways IT Service Desk Goes Beyond the Help Desk to Improve CX
The IT Service Desk is your organization’s unsung hero. The majority of questions to your organization are funneled through the IT Service Desk, but yet, it’s often the butt of many jokes. And like it or not, your IT Service Desk is your company’s main communication platform between you and your end users often helping...
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CMDB Chat – Vlog 5: Getting Started with the CSDM
Welcome back to CMDB Chat! Common service data model (CSDM) Service Mapping and Lifecycle Stages…Oh my! In this week’s CMDB Chat episode, our experts will take some of the mystery and terror out of implementing the common service data model and highlight some of the tools ServiceNow has added to help. CSDM implementation doesn’t have...
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When is a Career Move a Strategic Decision?
Many people want to connect their interests and talents with what they do for work. Simply put, they want a career that means more to them than just a paycheck. Although this may sound like pie-in-the-sky dreaming, such sentiments shouldn’t be dismissed outright, by you or your manager. In fact, while a company normally focuses...
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Top Traits That IT Candidates Are Looking for in Their Leaders
In today’s labor market, jobseekers are evaluating/developing opinions around the companies they interview just as employers are evaluating candidates. As great as a job opportunity might be, if a hiring manager gives a bad first impression candidates are going to turn around and look around for something better—especially highly qualified candidates who can provide real...
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CMDB Chat – Vlog 4: ITOM Certificate Management
Welcome back to CMDB Chat! Have you ever had a certificate expire that caused an outage? Do you have a spreadsheet to manage expirations? Ever wish there was an easier way? CMDB Chat has the answers. This week, Scott Robinson, Director of Presales and Solution Consulting, shares his passion for the Certificate Management of ServiceNow’s...
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CMDB Chat – Vlog 3: New ITOM Features for CI Auditing
Welcome back to CMDB Chat! How do you validate CI data for correctness? In this episode, our ServiceNow ITX Practice Director, Scott Trumble, leads a CMDB chat discussion on auditing considerations and the CMDB Data Manager. Your configuration management database (CMDB) Data Manager allows you to make updates across your CMDB to individual or multiple...
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The Consultant’s Guide to Professionalism
In the project-based world of consultant work, the best marketing is employers’ word-of-mouth. Many consultants expect their work to speak for itself, and yet, there is something to be said for also projecting and maintaining a professional demeanor. Truth be told, the difference between really good work and great work is very thin, and often...
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CMDB Chat – Vlog 2: New ITOM Features for Discovery
Welcome back to CMDB Chat, your source for CMDB insight from leading ServiceNow Exerts! Are you looking for ways to simplify credentials and expand “Discovery” without sharing credentials or opening additional firewall access? In this week’s CMDB Chat, one of our Discovery experts will highlight some of the newest features that extend the ServiceNow Discovery capabilities....
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