Milestone Technologies acquired Covestic, an Elite ServiceNow partner in 2020. The Covestic brand was retired in late 2023 and Milestone is now an Elite ServiceNow Reseller and an Elite ServiceNow Consulting and Implementation Partner. Our team has been delivering world-class ServiceNow services and solutions since 2012 and service management services since 2001.
We support clients across the platform, with a deep focus on IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Field Service Management (FSM), Legal Service Delivery (LSD), Security Operations (Security Ops) and Governance Risk and Compliance (GRC).
With a long track record of successful ServiceNow implementations, our highly skilled consultants collaborate closely with clients to provide the right solutions and approach to ensure long-term success on the platform.
Milestone is an Elite ServiceNow Partner
Core ServiceNow Services
Our capabilities are based on the expertise and credentials of our 100+ person ServiceNow delivery team which spans 5 countries. Milestone’s experts possess deep experience in ServiceNow from delivering hundreds of successful projects. Explore the following for more detailed information about each of our core focus areas.
Consistently meet business objectives with ITSM
ServiceNow ITSM enables you to futureproof your digital enterprise using a modern, cloud-based approach to overcoming traditional IT silos.
Tune your IT Operations for Business Success
ServiceNow IT Operations Management (ITOM) services elevate operational efficiency and streamline IT infrastructure management.
Maximize the utility of your IT assets
Milestone brings you the power of ServiceNow IT Asset Management (ITAM) – services that usher in a new era of asset management.
Set new benchmarks in customer delight and loyalty
Great service is no longer just the responsibility of the customer service department. Engage field service, operations, finance, and other departments to resolve issues faster with ServiceNow® Customer Service Management (CSM).
Obtain a crystal clear view of your IT environment
Milestone brings you the power of ServiceNow CMDB – enabling you to obtain an accurate and full view of your IT environment while empowering you with data that improves decisions and ensures the best performance and outcomes.
Revolutionize cyber resilience and streamline vulnerability management
The strongest security posture eliminates the disconnect between teams, their controls, and end users. ServiceNow SecOps is the solution.
Maximize business resilience and minimize regulatory risk
Support all your ServiceNow GRC needs with services that revolutionize risk management and compliance while turning challenges into strategic advantages.
Integrate governance, risk, and compliance into a unified framework and ensure resilience and agility in an ever-evolving regulatory landscape.
A strategic pathway to creating business value
Monitor and manage your ServiceNow portfolio management lifecycle with ServiceNow Strategic Portfolio Management (SPM) and unleash the full power of the ServiceNow IT Business Management suite.
Transform your Legal Operations at speed
Milestone offers you the advantage of ServiceNow Legal Service Delivery (LSD) – a solution that replaces manual legal service processes with a high-velocity digital experience. Save legal time, effort, and expense for your business.
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ServiceNow Implementations
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Customized to your needs
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Years providing expert ServiceNow services
Managed Services
Milestone’s strategic turnkey solutions take the hassle out of implementation, ongoing development, and expensive maintenance. Milestone’s ServiceNow solutions are designed to get you up and running quickly and realize the value of ServiceNow investment sooner.
Craft a whole new story of business excellence
Fully outsourced model with a dedicated team of certified ServiceNow experts that manage, administer, and continuously improve your ServiceNow environment.
- Certified ServiceNow experts that include Developers, Business Analysts, and Project Managers
- Sized to include the right mix for your business
- Increase operational oversight
- Goes beyond technical resources
Subscription-based solution for those who need:
- 50 or more hours per month
- Advanced administration and development across the platform
- Security health monitoring
- Upgrade support
- Platform roadmaps
- Easy access via ServiceNow portal
Activate ServiceNow
Milestone’s fixed-price ServiceNow solutions designed to get you up and running quickly.
Ensure a rapid response to evolving threats, while safeguarding your digital assets and facilitating digital transformation for your business through a fixed-price solution that provides:
- Active, ongoing SecOps support from ServiceNow experienced professionals
- Realize the value of your ServiceNow investment
- Cyber Resilience Enhancement
- Streamlined Vulnerability Management
- Rapid Threat Response
- Digital Asset Protection
- MITRE ATT&CK Integration
- Predictive Threat Analysis
Unlock the potential of your ServiceNow Business Continuity Management solution with a fixed-price solution that provides:
- Active, ongoing support from ServiceNow experienced professionals with BCM expertise
- Realize the value from your ServiceNow investment
- Minimize business disruptions
- Improve efficiency
- Easy, fixed price subscription model
A fixed-price ServiceNow Legal Service Delivery with a fixed-price solution that provides:
- Active, ongoing support from ServiceNow experienced professionals with Legal expertise
- Realize the value from your ServiceNow investment
- Improve efficiency and productivity
- Save time and cost
- Minimize business disruptions
- Fixed price subscription model
How We Deliver
Roadmap Focused
We begin by understanding your current operational landscape, then we craft actionable plans to elevate your business efficiency and ensure future success on the platform.
Unmatched Expertise
Our team is our pride—a diverse collective of self-motivated professionals who listen, adapt, and deliver consistently by leveraging their robust ServiceNow experience across industries.
Leading-Practice Driven
Our implementations are pragmatic and rooted in up-to-date best-practices, designed to reduce costs and enhance the very core of your business operations.
Why Milestone?
Why Trust Us With Your ServiceNow Implementation?
Milestone has been the power behind for some of the largest companies in the world. As an Elite ServiceNow Partner, we’re experts in crafting unique ServiceNow solutions tailored to your specific requirements.
Milestone has the services and solutions to help your organization realize its full potential.
- True ServiceNow experts with over 15 years of experience
- More than 150 successful client implementations
- Practical approach with a focus on measurable outcomes
Awards & Recognition
How Can We Help?
At Milestone Technologies, we take pride in providing the highest level of service excellence in everything we do.