Simplify Complex Troubleshooting Processes Using Guided Decisions with ServiceNow
With ServiceNow’s Guided Decisions tool as part of the Customer Service Management application, your agents have a powerful way to solve all queries.
Crowdsourcing for Customer Support Part 2 – Leverage the Existing Knowledge Within Your Organization
Growing Demand leads to a New Model of Customer Support Crowdsourcing Part 2: Leverage the Existing Knowledge Within Your Organization As your company experiences rapid growth you’ll see Customer Support start to stretch its already thin resources to meet the...
Top 3 Big Waves of San Diego Customer Service Management (CSM)
Surf’s up for the Customer Service Management (CSM) San Diego Release. Recently, I was captivated by HBO Max’s 100 Foot Wave documentary. Those gigantic waves in Nazare were awe-inspiring to watch being surfed. Similarly, ServiceNow has some enormous waves of...
On-Demand Webinar: Customer Service: Do Legacy Voice and Email Channels Belong in the Dumpster?
On-Demand Webinar: Customer Service – Do Phone and Email Channels Belong in the Dumpster? As our digital world continues to transform, so does the complexity of the customer experience. Let’s face it – the days of utilizing phone and email...
How to Implement a ServiceNow Virtual Agent
How to Implement a ServiceNow Virtual Agent How Do We Improve Customer Self-Service? Want to improve customer self-service and gain user adoption? First, we’ll explore ServiceNow’s Virtual Agent option in this blog post. Then, we will also cover the best...
Frictionless Customer Service Management Creates Loyalty
Frictionless Customer Service Management Creates Loyalty As companies look for better ways to create seamless customer service, there are many options to consider. Let’s explore how frictionless customer service management creates loyalty. Package Delivered This past holiday season, the dreaded...
Crowdsourcing for Customer Support: A New Way to Meet the Growing Demand
Frictionless Customer Service Management Creates Loyalty Existing way of providing support Traditional customer support at most organizations has always been a one-to-many relationship. A customer contacts Customer Support, usually via phone or email, for an issue that they are having. ...
ServiceNow Rome: When in Rome, do like Customer Service Agents do
ServiceNow Rome Release provides monumental new Customer Service Management features to improve supporting your customers. Customer Data Models for B2B2C Now say B2B2BC two times fast, LOL. ServiceNow Rome Release provides a new data model to support your Business Customer’s...
How ServiceNow Agent Chat and its Supporting Features Work
How ServiceNow Agent Chat and its Supporting Features Work ServiceNow Agent Chat Chatbots and live chat are nothing new. You’ve probably used chat on a website while shopping or making an inquiry as a customer. Some chat experiences are good,...