Service Desk Tag

Okta Success Story

Client Challenge A multinational company with operations in North America and Europe and a workforce of 3000 employees needed a quicker and more efficient onboarding and offboarding solution. Milestone Solution A partnership with Milestone resulted in better use of their...

August 16, 2023

Enhancing Productivity For 30K End Users

Automated IT Service Desk Desktop As A Service Service Desk Success Stories

Enhancing Productivity For 30K End Users

Client Challenge A large insurance provider with distributed user personas was struggling with lack of visibility into individual end-user devices, personas, or groups impacts productivity and financial output. Device security and compliance was paramount. Milestone Approach The Digital Employee Experience...

August 1, 2023

Automated IT Service Desk Desktop As A Service Service Desk Success Stories

Updating and Upgrading

Client Challenge A 70-year-old chemical and energy company with high IT operational costs was interested in reducing costs and maintaining service capacity, while improving the perception and reputation of IT. Milestone Approach The DEX solution changed services from a reactive...

August 1, 2023

Milestone DEX: A Healthy Dose of Innovation

Automated IT Service Desk Desktop As A Service Service Desk Success Stories

Milestone DEX: A Healthy Dose of Innovation

Client Challenge A large pharma and healthcare company with over 100k end users was experiencing high operational overhead and an overdependency on IT. Plus, their reactive service desk with a 50% increase in tickets due to work from home, limited...

August 1, 2023

Customer sees significant time to value with Milestone

Automated IT Service Desk Desktop As A Service Service Desk Success Stories

Customer sees significant time to value with Milestone

Client Challenge The customer was facing a significant challenge: the need to migrate out of their data center within a tight deadline and the failure of their legacy VDI solution. After evaluating several alternative offerings, the customer still couldn’t find...

July 17, 2023

4 Top IT Service Desk Practices For Maximizing User Experience

Digital Workplace

4 Top IT Service Desk Practices For Maximizing User Experience

According to a Salesforce Report, 84% of customers say that being treated like a person, not a number, is essential to winning their business. How does your business differentiate itself in a competitive space where customers have a dizzying number...

June 23, 2023

Data Sheet

Data Center and Supply Chain Services Data Sheet

Download the Milestone’s Data Center and Supply Chain Services Data Sheet. Complete the form to view the Data Sheet!

February 23, 2023

Data Sheet

Digital Experience Management Data Sheet

Digital Experience Management Sales Sheet Digital Experience Management is one of many solutions within Milestone’s Digital Workplace Services designed to support your digital transformation journey. Leverage real-time, automated, and proactive digital support technology that quickly resolves issues, increases productivity, and...

August 9, 2022

Data Sheet

Automated IT Service Desk Data Sheet

Automated IT Service Desk Sales Sheet: Reduce Costs While Improving Your Employee Experience Maintaining a cost-effective, well-run IT service desk is a challenge for many organizations. Milestone offers solutions to solve even the most complex service desk problems and issues...

July 23, 2020

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Tag: Service Desk

Okta Success Story

Enhancing Productivity For 30K End Users

Updating and Upgrading

Milestone DEX: A Healthy Dose of Innovation

Customer sees significant time to value with Milestone

4 Top IT Service Desk Practices For Maximizing User Experience

Data Center and Supply Chain Services Data Sheet

Digital Experience Management Data Sheet

Automated IT Service Desk Data Sheet

Services

Resources

Company

Milestone Technologies, Inc.