Tag: Automated IT Service Desk

Client Challenge A multinational company with operations in North America and Europe and a workforce of 3000 employees needed a quicker and more efficient onboarding and offboarding solution. Milestone Solution A partnership with Milestone resulted in better use of their...

Client Challenge A large insurance provider with distributed user personas was struggling with lack of visibility into individual end-user devices, personas, or groups impacts productivity and financial output. Device security and compliance was paramount. Milestone Approach The Digital Employee Experience...

Client Challenge A 70-year-old chemical and energy company with high IT operational costs was interested in reducing costs and maintaining service capacity, while improving the perception and reputation of IT. Milestone Approach The DEX solution changed services from a reactive...

Client Challenge A large pharma and healthcare company with over 100k end users was experiencing high operational overhead and an overdependency on IT. Plus, their reactive service desk with a 50% increase in tickets due to work from home, limited...

Client Challenge The customer was facing a significant challenge: the need to migrate out of their data center within a tight deadline and the failure of their legacy VDI solution. After evaluating several alternative offerings, the customer still couldn’t find...